Create simple customer-focused messages using the prepared templates. Customize messaging to fit your company voice or brand. Leverage built-in workflows to review, revise and approve time-sensitive communications.
Notify customers of critical business impact information and status during service events using our real-time messaging platform. Easily publish consistent updates across multiple public forums, such as Facebook and Twitter. Allow your customers to subscribe to notifications.
Engage directly with customers across social platforms and get fast feedback. Use personalized dashboards to monitor what the community is saying about service health and to publish outbound service health status.